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FAQ's

Hours:

*Pick-up and Drop-off Hours: Mon – Sun 8am - 10am & 4pm - 6pm

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Pick-up and Drop-off outside these hours are not permitted unless confirmed with Dragons Heart Kennels ahead of time and absolutely necessary. There will be a fee of $20.00 applied if outside of Pick-up and Drop-off hours.

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NO Pick-up and Drop-offs after 6 PM! This is because the dogs all get settled down for the evening and any comings and goings at night get the dogs amped up.

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There will be NO Pick-ups and Drop-offs on these Holidays:

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Easter Sunday

July 4th

Thanksgiving Day

Christmas Eve Evening

Christmas Day

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Dogs must be able to feed together to stay together in same kennel! If they aren’t able to feed together it would be in the best interest of the dogs to board separately.

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What vaccines do I need?

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Rabies and Distemper/Parvo required and we strongly recommend the Bordetella (Kennel Cough)

Proof of vaccines is REQUIRED for stay.

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You can bring the vaccine records with you, have your vet fax them over or email them to us.

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Do you administer medication?

Yes! Please bring whatever your pet will be enticed with to take the medication. There is no extra charge for administering medication

 

What happens if my pet gets sick/hurt?

If anything happens to your pet at all, you and the vet will be the first people we call. We will then take whatever steps that are appropriate for the situation. If an emergency arrives we will transport your pet to the nearest emergency facility.

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What is your cancelation policy?

There is no cancelation policy, we know things happen last minute, we appreciate knowing as soon as possible when things arise. If no-show no-call occurs boarding privileges will not be guaranteed/deposit will be required to reserve a room for your pet.

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